CUSTOMER CARE

 

Have any questions or concerns ? We’re always ready to help!  send us an email at simplybeautifulboutiqueinquiry@gmail.com

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FAQ

 
How long does it take for my order to come?


 

It takes about 14 BUSINESS days for you to receive your order. You will receive tracking information after 5-10 business days. Custom colors may take a bit longer as all  are made to order. Home items take an additional 10 days 

Shipping delays are at no fault of our own. 

Once your order is shipped we are NOT responsible for your package. Please use the tracking number provided to track your package and contact your local post office if issues occur while your order is being  ship to you. 

DUE TO COVID SHIPPING DELAYS MAY OCCUR

Will I be charged for customs, taxes, VATs or other extra fees?
 

Simply Beautiful Boutique DOES NOT collect fees for any costs other than the products we sell and ship. In some cases, it is possible your local post office may request additional fees for customs, taxes or VATs. If you have any questions regarding such fees, please contact your local post office.

What are the shipping cost?
 
Shipping cost vary based on location and weight. 

We also have pick up as an option if you live in the GTA

We offer same day pick ups on selected styles only while supplies last. 

 

Pickup orders must be picked up within 5 days of receiving the "Ready for pickup" email If you do not contact us within the 5 day timeframe you will be charged a restocking fee. Therefore only a partial refund of 30% will be issued back to you. 

Do you provide International shipping?
 

Yes!. We offer worldwide shipping. Shipping times and cost will vary depending on location. 

 

Is the fur real?
 

Yes! All of our fur products are handmade with 100% real fur. 

 

What is your returns policy?

At this time ALL SALES ARE FINAL! That means NO REFUNDS OR EXCHANGES! it is your responsibility to make sure you are double checking the size prior to ordering!. 

All concerns can be emailed to simplybeautifulboutiqueinquiry@gmail.com